One of the first lessons I learned in management
is still one of the best lessons:
Praise downwards
and complain upwards.
You always want to praise the people that work for you,
be supportive and complement people when they do something good.
There is not point in complaining in the lunchroom or around the water cooler. This just destroys morale and makes the workplace less pleasant.
If you have a problem or complaint, complain upwards, to your superior.
Report it to the person that is in a position to do something about it.
Praise downwards
and complain upwards.
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